Welcome

& Helpful Tips

Check-out time is at 11:00 AM. Before your departure, please gather all personal belongings to ensure nothing is left behind. When leaving, kindly return the key to any staff member or leave it on the door of your room or house, and if possible, send us a quick photo of the key. Even after check-out, feel free to relax and enjoy our common areas for as long as you need.

Staff & Support

Our team works from 8:00AM to 5:00PM, taking care of housekeeping, common areas, general maintenance, gardening, and repairs. Please note that we are unable to adjust their working hours for individual requests. We appreciate your understanding and cooperation.

Communication & Respect

Clear communication is essential for a smooth and enjoyable stay. If communication becomes challenging or a guest’s behavior contradicts our policies, adjustments to the agreement may be necessary. In extreme cases, the reservation may be canceled. Please refer to our guidelines for conduct expectations.

Your Journey Begins Here

Are you seeking a transformative journey, movement classes, spiritual retreats, or simply unwind in a peaceful environment? Share your intentions with us—we’d love to hear what experiences you’re hoping to explore during your stay. We are truly excited to welcome you and be part of your unique journey in this special place!

Cancelation Policy

  • Full refund for cancellations made up to 30 days before check-in.

  • For bookings made less than 30 days before check-in, a 50% refund will be provided for cancellations made within 48 hours of booking and at least 14 days before check-in.

  • Please note that once the booking is confirmed, no changes to the dates are permitted. Thank you for choosing to stay with us! You are always welcome, and we look forward to hosting you again in the future.

Payment Method

  • At present, we can only process payments in CASH, which can be made in either Guatemalan Quetzals or US Dollars. The exchange rate is Q7.3 for $1USD.

  • SECURITY DEPOSIT for Cabin $100 | House $200 | Long Term $600 • Your security deposit will be refunded fully 3-5 days after Check-Out.

Additional Details

  • Our cozy Houses & Private Cabins offer an ideal setting for personal retreats. While you're welcome to work on-site in our comfortable environment, we kindly request that external public business activities be avoided. While we adore pets and children, our spaces cater to adults seeking tranquility. To ensure a peaceful stay for all, please limit the number of guests. Subletting and house sitting are not permitted. Your cooperation in maintaining a serene atmosphere is appreciated; please keep voices and device volumes low.

House Manual

Welcome to Unicorn Reborn! To ensure a comfortable and harmonious stay for all our guests, please take a moment to review our house guidelines.

Quiet Hours

To respect the tranquility of our space, quiet hours are observed from 9:00PM to 8:00AM.

Check-In & Check-Out

  • Check-In: 3:00 PM

  • Check-Out: 11:00 AM

Before departing, please ensure you have all your belongings and return your key to a staff member or leave it on the door.

Wi-Fi

Network: UNICORN REBORN

Password: WEAREONE

Speed: 15 Mbps

Please note that internet access depends on our Starlink provider and may be affected by local power stability.

Kitchen Use

Help us maintain a clean and organized kitchen:

  • Never leave your cooking unattended.

  • Avoid using metal utensils when cooking or washing pots.

  • Wash, dry, and return dishes to their proper place after use.

  • Keep countertops clear and empty the dish rack when finished.

  • Sustainability & Waste Management. We encourage responsible waste separation:

    Glass = White Trashcan

    Organic Waste = Silver Trashcan

    General Waste = Black Trashcan

Bathrooms & Toilets

  • Please leave the bathroom clean after each use.

  • Toilet Paper & Waste: Do not flush toilet paper or sanitary products to prevent blockages.

  • Shower Guide:

    Left (On) = Colder water

    Right (Off) = Warmer water

Safety & Security

Always lock the main entrance door and avoid letting in unfamiliar individuals.

  • If you are locked out, assistance is available during g working hours, any other timing please contact your host through WhatsApp message.

  • Lost keys incur a replacement fee of $50 to $100 USD.

Smoking Policy

Smoking is strictly prohibited inside bedrooms. Smoke lingers in curtains and bedding, and an additional cleaning fee may apply for violations.

Energy & Water Conservation

  • Lights: Please switch off lights when not in use and never leave candles unattended.

  • Water: San Marcos faces periodic water shortages. While we have additional reserves, occasional reduced pressure may occur. Your cooperation in water conservation is greatly appreciated.

Thank you for respecting these guidelines and contributing to a smooth, enjoyable stay. If you have any questions, feel free to reach out!